ProspectSoft CRM Software Overview
Customer Relationship Management (CRM) Software providing CRM Solutions with real, tangible benefits for all businesses with market leading flexibility, integration and mobility.
“We doubled our turnover and improved margins by 30%, with no increase in staff, by implementing ProspectSoft CRM in our telesales operation” states Anthony Moxon, Managing Director of Ink Jets and Toners Ltd.
Greg Moore, Kingfisher’s Sales Director, says: “Being able to access current data from laptops while with a customer or supplier overseas has been an exceptional and invaluable benefit. Having most documents filed electronically in one central source has given us considerable time and cost savings.”
As these customers testify, the combination of powerful CRM systems with mobile computing, a wide range of CRM software options and unrivalled integration with accounting software packages, makes ProspectSoft the CRM software of choice for users of Access Accounting (Access Dimensions), Exchequer Software (Exchequer Enterprise), Pegasus Software (Pegasus Opera & Pegasus Opera II), Sage Software (Sage Line 50, Sage Line 100, 200 & 500), plus many other leading accounting software and manufacturing systems.
ProspectSoft CRM Software is a modular suite of Customer Relationship Management (CRM) software and solutions, primarily for the SME and small corporate user, which is based on 3 fundamental principles:
• Flexible and adaptable CRM software
• Accounting Software and Back-Office Software integration
• Mobile Computing
Flexible and Adaptable CRM Software
With over 20 configurable modules, ProspectSoft CRM Software can be tailored to meet the needs of widely differing types, sizes or structures of organisation. While incorporating all the best features of contact management for sales and marketing, ProspectSoft CRM software solutions can also be deployed very effectively in pre- and post-sales customer support or service, to manage, analyse and report on customer problems. Those customers may be other businesses (B2B) or consumers (B2C) or a combination of the two in the same database – a unique feature in CRM software, but not an uncommon situation for the SME – which has led to the use of ProspectSoft CRM software and solutions in environments such as help-desks and small call-centres. ProspectSoft CRM software is a powerful management tool for all customer communications and interactions; it also manages supplier relations, as well as those of 3rd parties like consultants or inspectors, so the system can link all elements to provide the user with an “end-to-end” view of every business issue.
Accounting Software Integration and Back Office Integration
ProspectSoft CRM software provides extensive, out-of-the-box integration with a wide range of popular accounting software including Access Dimensions, Exchequer Enterprise, Pegasus Opera or Pegasus Opera II, Sage Line 50, Line 100, Line 200 and Line 500. This integration gives any ProspectSoft CRM user access to sales and purchase ledgers, stock and pricing and to sales order processing as well as a wide range of other accounting software functionality. |
ProspectSoft CRM Software also links with Microsoft Office and Quick Address Professional.
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Mobile Computing
ProspectSoft CRM software and solutions are structured to operate the way businesses want to operate. Customer or supplier information, including documents or accounting data, are instantly accessible to any LAN user. The same information is available to wide area network (WAN) users, so staff in other offices are always up to date. This is also true for managers, sales or service people on the road, with laptop or tablet PCs, or PDAs, over GPRS, 3G or Wi-Fi connections. Mobile users can access and process customer information for example, to take orders or to receive and update service calls.
At the leading edge of mobile computing, ProspectSoft has collaborated closely with Intel© before, during and since the launch of Centrino™ and is a founder member of the HP® Connect Anywhere Program.